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15
Firewall and DNS Server Configuration
MCA can operate on MAS configured either behind a firewall in LAN mode (server-only), see
the figure below, or in Network Edge mode (server-gateway), see page 16, where the MAS
server provides the firewall. Refer to the Mitel Applications Suite Installation and Administration
Guide for information about MAS network deployments. The firewall or MAS Network Edge
configuration must provide Network Address Translation (NAT) for external connections to MCA
and for external clients and Web browsers to connect.
In addition, NAT connections (originated by the MAS server) to an external Domain Name
System (DNS) server must be provided. Tabl e 5 provides firewall port setting information when
configuring MCA on MAS. Refer to the Mitel Applications Suite Engineering Guidelines for
additional information about MAS configuration requirements.
Consider the following when configuring MCA.
• MCA must be behind a firewall or router that allows port mapping.
• You must have two external IP addresses available for MCA.
• Have two domain names (or subdomains) available when using address translation.
• External IP address 1 must be routed to Internal IP address 1.
• External IP address 2, port 443 (default) must be routed to Internal IP address 1 port
4443 (default).
In the following examples, the firewall does not rewrite the source address. The DNS is split.
Everyone uses the external name. Inside the firewall, it resolves to the internal address. Outside
the firewall, it resolves to the external address. To configure this, set the Web server name to
the external name. The customer can upload a certificate/key pair to the User Provisioning
Gateway (UPG).
Note: Ports 443 and 4443 are the default values in MCA. These ports values are what
you enter when configuring Web conference settings, see page 34.
Figure 1: MCA on MAS (LAN Mode)
- COLLABORATION ADVANCED 1
- All rights reserved 2
- Chapter 1: 3
- Overview 3
- Chapter 2: 3
- Configuration 4
- Programming 4
- Chapter 4: 6
- Troubleshooting 6
- Appendix A : 6
- Voice Prompts 6
- CHAPTER 1 7
- MCA Launcher 10
- Remote Control enhancement 10
- Personal ID (Identification) 11
- Google Apps Integration 12
- SIP and HD Video Support 12
- Conference Enhancements 13
- Client Only Delivery 13
- 1-way Audio to Web Client 13
- MAS 5.0 Enhancements 14
- Licenses 16
- Capacity and Performance 17
- Web-Only Conference 18
- Bandwidth Requirements 19
- Audio and Web Conference 20
- Outlook Form Template 23
- IAWC Migration 24
- CHAPTER 2 27
- Configure the MCD as follows: 30
- Create IP Devices 31
- Create a Hunt Group 31
- Configure the Mitel 5000 CP 32
- Enable OAI Connection 33
- Configure IP Station Settings 34
- CHAPTER 3 37
- Chapter 3: 38
- Configuring System Options 42
- Configuring Voice Prompts 48
- Recording Custom Prompts 49
- Uploading Custom Prompts 49
- Configuring Music-on-Hold 50
- Viewing the Licenses 51
- To view the current settings: 52
- To change a graphic: 52
- To restore default settings: 53
- Migrating IAWC Data 55
- Configuring SIP Server 56
- Recording Retention Settings 60
- Manage Clients 60
- Adding User Accounts 62
- Adding Guest User Accounts 63
- Deleting a user profile 63
- Managing User Accounts 63
- Accessing a User Account 64
- Editing a User Profile 64
- Viewing Scheduled Conferences 66
- Adding a Delegate 68
- Listing User Accounts 69
- Sending a Broadcast E-mail 73
- Configuring Billing Codes 73
- To add a billing code: 74
- To delete a billing code: 74
- Viewing Active Calls 75
- (“200 OK”): 77
- Manage Recordings 78
- License Usage 79
- Accessing SIP Logs 79
- Logs.zip 80
- Log files available on server 80
- Server Reporting 81
- VoIP Utilization Statistics 82
- Scheduled Conferences 83
- System Alerts Log 84
- Install History Log 84
- Port Reservations Report 85
- CHAPTER 4 89
- Troubleshooting Tables 92
- Table 16: Dialing Issues 96
- Technical Support 98
- APPENDIX A 99
- Introduction 100
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