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Mitel 5560 IPT none Guia do Utilizador (43 páginas)

Marca: Mitel | Categoria: Telefones IP | Tamanho: 1.37 MB |

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User Guide – Release 1.0

1

All rights reserved

2

Mitel 5560 IPT User Guide

5

ABOUT YOUR 5560 IPT

7

Elements of Your 5560 IPT

8

5560 IPT AUDIO MODES

10

Tips for Using this Guide

12

Getting Help

16

CUSTOMIZING YOUR 5560 IPT

17

Specify Text Size

19

Adjust Ringer

20

Enable a Screen Saver

20

Edit Key Labels

23

Using the People Application

24

MAKING AND ANSWERING CALLS

27

Phone Book

28

Answer a call

28

End a call

29

Redial

29

Redial - Saved Number

29

Handsfree Operation

29

Auto-Answer

30

CALL HANDLING

31

Conference Split

32

Add Held

32

USING OTHER FEATURES

33

Call History

34

Call Park

34

Call Pickup

35

Campon

35

Direct Paging

36

Do Not Disturb

36

Emergency Calls

36

Group Listen

37

icon while you are

38

Hot Desk Remote Logout

39

Hot Desk - PIN Change

39

Message

39

Message Waiting Indicator

39

Messaging - Advisory

40

Message - Callback

40

Messaging - Cancel Callback

40

Night Answer

41

Override (Intrude)

41

Paging

41

Reminder

41

Ringer Adjust

42

Speak@Ease

42

Speed Call

43

Tag Call

43

Trunk Flash

43

Mitel 5560 IPT none Especificações (381 páginas)

Marca: Mitel | Categoria: Telefones IP | Tamanho: 3.56 MB |

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MIVOICE BUSINESS

1

Release 7.0

2

All rights reserved

2

Chapter 2: System Overview

3

Chapter 5: Power

5

Chapter 6: Performance

6

Chapter 7: Applications

6

Chapter 8: Emergency Services

7

Chapter 9: IP Networking

7

Chapter 10: Licensing

8

Appendix A: CAT 3 Wiring

12

Appendix D: VoIP and VLANs

13

Appendix E: VoIP Security

13

CHAPTER 1

15

Overview

17

About This Document

19

System Management Tools

20

Engineering Tool

20

CHAPTER 2

21

System Architecture

23

MiVoice Business Controller

24

Supported Countries

25

CHAPTER 3

27

System Configurations

29

Multiple Units System

30

Distributed System

30

Hybrid System

32

Standalone ACD Controller

36

Network ACD Controllers

37

ACD limits

37

Basic Call Center

38

Advanced Call Center

39

Active agents vs. traffic

41

Local agents vs. EHD agents

42

Configuration Tables

44

AX Controller

47

CX/CXi Controller

49

CX II/CXi II Controller

51

MXe Controller

52

Typical Configurations

53

LX Controller

55

Other Maximum Limits

57

Use of SRTP

59

HTML Applications on Sets

62

Upgrading the System

63

Provisioning System Resources

64

CX Hardware Configurations

65

Programmable Keys

68

Provisioning for Traffic

70

CHAPTER 4

73

MiVoice IP Phones

75

5560 IPT Limits

76

Phones Supported on the AX

77

Micro Firewall

77

NuPoint Unified Messaging

78

SpectraLink Phones

79

Phone Stands

79

Gigabit Ethernet Phone Stand

81

System Requirements

82

Installation Recommendations

82

Coverage and Capacity

82

Typical operating range

84

Range example

84

RF Site Survey

85

Other Considerations

85

Access Connections

86

MiVoice Business Console

87

IP Sockets and Monitors

88

Worked Example

95

Phones and Voice Applications

97

CHAPTER 5

99

Introduction

101

Installation Practices

101

Controller Power Input

101

MiVoice IP Phone Power

102

Recommended Phone Powering

103

Options for IP Phone Powering

104

AC Power adapters

106

802.3af powering

106

Third party 802.3af powering

108

Powering the 5560 IPT

109

Cable Power Loss

110

Phone Power Consumption

110

Engineering Guidelines

112

Remote power

113

LLDP-MED power advertisements

118

System Power Requirements

122

CHAPTER 6

125

System Performance Index

127

Performance with Ring Groups

130

Performance with Hunt Groups

130

CHAPTER 7

133

3300 ICP Applications

135

Voice Mail

136

Networked Voice Mail

136

Embedded Music On Hold

137

Application Processor Card

138

CHAPTER 8

141

Emergency Services

143

Teleworker devices

145

Other considerations

147

CHAPTER 9

149

IP Networking Considerations

151

Clustering

152

IP trunking models

154

Variable RTP Packet Rates

157

Route Optimization

158

Automatic Route Selection

159

SIP Trunking

160

Applications compatibility

161

Support for FAX over IP

161

SIP aware firewall

162

TCP/IP port usage

163

Resiliency

164

911 emergency services

164

CHAPTER 10

165

System Licenses

167

Device Licensing

172

Licensing

173

Licensing Limits

175

Licensing Example

176

CHAPTER 11

179

Compression

181

Bandwidth availability

185

WAN bandwidth

186

Bandwidth Management

187

Zone Parent

189

1Root (WAN)

189

2 Root (WAN)

189

3Root (WAN)

189

1 Root (1)

191

2 Root (1)

191

3 Root (1)

191

Deployment boundaries

192

Additional information

193

Codec – Introduction

194

Codec selection

195

Compression – Introduction

199

IP Phones and compression

200

Compression zones

202

Compression and licenses

204

CHAPTER 12

205

Basic Concepts

213

Packet loss

214

Available bandwidth

214

Packet priority mechanisms

214

WAN connections

214

Transcoding and compression

215

Wideband voice

215

LAN architecture

216

VoIP Readiness Assessment

219

Network Measurement Criteria

220

Bandwidth Requirements

220

Serialization Delay

221

Codec Packet Rate

222

10 ms 20 ms 30 ms 40 ms

222

G.729 102 122 142 162

222

G.722.1 N/A 162 N.A 242

222

Network Priority Mechanisms

223

WAN layer 3 priority

227

LAN QoS policies

231

Full duplex network basics

232

Half duplex network basics

233

System Capabilities

234

WAN traffic working example

235

Firewalls and NAT

239

CHAPTER 13

241

Start-Up Sequence and DHCP

244

Notes Regarding LLDP-MED

250

Page 1 of 2

251

5302 Startup and DHCP

254

DHCP Option Reclassification

255

IP Phone behavior

256

DHCP Lease Time

259

3300 TFTP Server

259

CDP and VMPS

261

Port Settings

263

Release MCD 4.0 and

264

Yes Basic STP

264

MiVoice IP Phone

265

Location change indication

265

Use of VMPS with 3300 ICP

269

Network Considerations

271

SpectraLink wireless phones

272

Mitel WLAN phones

272

Wireless LAN considerations

273

Coverage and capacity

274

Connectivity to the wired LAN

274

G.711 modem pass through

276

T.38 FoIP Guidelines

277

Signalling

278

Operation

278

Line Circuits and COS Options

279

Resources required

280

DSP provisioning

280

Inter-zone default profile

281

Intra-zone default profile

281

Other intra-zone profiles

281

Recommended settings

281

T.38 Alarms

284

3300 IP Ports

285

TCP / 443 (HTTPS)

289

Enterprise

291

IP Phone

294

IP Console

295

5550-TKB

295

IP Address Restrictions

299

Cables and Connections

300

Ethernet cable distances

301

Straight and crossover cables

302

Interconnection Summary

304

APPENDIX A

305

CAT 3 Wiring Practices

307

CAT 3 Wiring

311

APPENDIX B

313

Basic Rules

315

Define the IP Addressing

316

Define the VLAN

316

Example Network Topology

317

Switch# configure terminal

318

Switch1(config-vlan)# exit

318

Router 1 configuration

322

Programming the IP addresses

323

Programming static routes

323

Create Class Maps

324

Create the Policy Maps

324

Router 2 configuration

325

Miscellaneous

328

APPENDIX C

331

LLDP, LLDP-MED Overview

333

Defining voice VLAN and ports

336

Ensure that LLDP is enabled

340

Additional Useful Commands

341

APPENDIX D

345

When to use VLANs?

347

Network Configurations

347

Standalone CXi, voice only

348

APPENDIX E

351

Data Encryption

353

Signalling and media paths

354

Signalling security

355

Data encryption support

357

VoIP Security

359

Dual Port Phones

360

IEEE 802.1X

360

Devices that support 802.1X

362

Worm and virus protection

363

Prevention of toll abuse

363

SIP Security

364

Glossary

365

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