Mitel SX-200 Manual do Utilizador

Release 3.1MX ControllerTECHNICIAN’S HANDBOOK

xSX-200 ICP MX Technician’s HandbookAppendix F : Folio Views (E-Docs) TipsAbout Folio Views ...

90SX-200 ICP MX Technician’s HandbookThe programmable keys on 5010 and 5215 IP Phones are numbered as follows:The programmable keys on 5207 (not shown

91Basic ProgrammingThe programmable keys on 5212 IP Phones are numbered as followsThe programmable keys on 5224 IP Phones are numbered as follows

92SX-200 ICP MX Technician’s HandbookThe keys on the 5448 PKM are numbered as follows: The keys on the 5412 PKM are numbered as follows:

93Basic ProgrammingProgramming Embedded Voice MailCDE Programming for Embedded Voice MailThe default database includes most of the programming require

94SX-200 ICP MX Technician’s Handbook• Open and closed greetingsSee “CDE Programming for Embedded Voice Mail” in the Technical Reference for programmi

95Basic Programming50Used to add and delete mailboxes and to customize the following mailbox settings:• Mailbox type (extension, guest, information-on

96SX-200 ICP MX Technician’s HandbookSetting up RADsBefore you begin,• determine how the customer intends to use the RADs.• map the expected call flow

97Basic ProgrammingIf the selected RAD greeting already exists, you will hear it along with prompts to accept, review or re-record it.- Record the gre

98SX-200 ICP MX Technician’s Handbook2. Form 02, Feature Access Codes: - Choose an access code for Send Message (feature number 41; default code *41)

99Basic ProgrammingUsing the Administrator’s MailboxThe Administrator's Mailbox allows you to do some voice mail programming using a telephone. P

Chapter 1Introduction

100SX-200 ICP MX Technician’s Handbook4. When prompted for a mailbox number, enter the system administrator mailbox number: default 999.5. When prompt

101Basic ProgrammingVoice Mail Notification On Every New MessageTo activate voice mail notification on every new message (which can only be performed

102SX-200 ICP MX Technician’s HandbookTesting voice mail operationPerform the following tests to verify that voice mail is working properly. 1. Call t

103Basic ProgrammingProgramming Phonebook1. Form 04, System Options/System Timers- Enable System Option 128, Phonebook. 2. Form 19, Call Rerouting Tab

104SX-200 ICP MX Technician’s HandbookProgramming an Attendant Console Except for LDN assignments, the programming for a SUPERCONSOLE 1000 is provided

105Basic ProgrammingProgramming a Printer PortSystem Printer Port• Form 34, Directed I/O- Program the printer port in Form 34. - Define Printout Types

106SX-200 ICP MX Technician’s HandbookIP Printer PortData for the functions listed below can be output through an IP socket in the controller to a tel

107Basic ProgrammingProgramming Stations/Sets AutomaticallyThe AUTO PROGRAM function in Form 09, Desktop Device Assignments, checks for unprogrammed c

108SX-200 ICP MX Technician’s HandbookTo automatically program all connected sets, DNIC sets and DMPs:1. Install all ONS cards, OPS cards, DNIC cards.

109Basic ProgrammingDeleting a Device and All Dependent ResourcesThe DELETE softkey in Form 09, Desktop Device Assignments, deletes a device and all o

2SX-200 ICP MX Technician’s Handbook

110SX-200 ICP MX Technician’s HandbookIf you chose to receive warnings each time a device is deleted, the system displays “deleting all keys, ...“ for

111Basic Programming- This COR group restricts the external calls that the user can dial.Ensure that the system is provisioned with a sufficient numbe

112SX-200 ICP MX Technician’s HandbookProgramming an Analog Device to a SIM2 (DNIC Phones Only)The analog interface in the SIM2 supports devices such

113Basic Programming- Program the bay(s) assigned in Form 53 as ISDN nodes.- Program a T1 Trunk Card in Slot 6 and 8 (assuming both spans will be prog

114SX-200 ICP MX Technician’s Handbook4. Form 04, System Options/System Timers- Assign values to the first two options in table below and enable the o

115Basic Programming7. Form 15, Dial-In Trunks• PRI trunks are Dial-In Trunks and are not normally used in a Non-Dial-in configuration.Search for the

116SX-200 ICP MX Technician’s Handbook10. Form 43, T1 Link Assignment- Assign the Link Descriptor to the PRI trunks (referencing the Bay and Slot loca

117Basic ProgrammingThe following table shows how Analog Networking and Call-by-Call information co-exist in the Modified Digit Table.In the “Digits t

118SX-200 ICP MX Technician’s HandbookTo install IMAT on the PC:1. Close all the applications running on the PC.2. Insert the SX-200 ICP software CD-R

119Basic Programming8. Enter the IP Address of the NSU and Subnet mask as shown in the following example:192.168.1.2:ffffff00 (where ffffff00 is the s

3IntroductionAbout this HandbookPurpose of this handbookThis handbook provides• an overview of the system capabilities• installation steps• programmin

120SX-200 ICP MX Technician’s Handbook5. To connect the PC to the NSU, connect an RS-232 straight DTE serial cable between the NSU’s serial port and t

121Basic Programming- Click Advanced and turn on error control and select Compress data. - Turn on flow control and select Hardware.8. Click OK.9. Sel

122SX-200 ICP MX Technician’s Handbook11. In the Internet account logon information box, leave the username and password fields blank and then click N

123Basic ProgrammingIMAT provides a confirmation of the connection (for example “Database received”).10. Press Okay.11. In the File menu, select Load

124SX-200 ICP MX Technician’s HandbookTo save a database:1. In the File menu, select Save, then Database.2. In the Files box, type in the Destination

125Basic ProgrammingProgramming an Embedded PRI Trunk1. Form 53, Bay Location Assignment - Assign the Dual T1/E1 Framer module a bay number. 2. Form 1

126SX-200 ICP MX Technician’s Handbook- For extensions (sets and stations), the following COS options must be set:4. Form 04, System Options/System Ti

127Basic Programming4. Form 13, Options Subform- Set the Debounce Timer to 100 milliseconds.- Set the DTMF option to NO.- Set the Incoming Start Type

128SX-200 ICP MX Technician’s Handbook7. Form 42, T1 Link Descriptor- Create a Link Descriptor for the PRI trunks using the recommended settings in th

129Basic Programming9. Form 44, Network Sync- Enter the links according to their Bay/Slot/Circuit in the order that you want them to be used as the ne

4SX-200 ICP MX Technician’s HandbookWhere you can find more informationThe SX-200 ICP documentation set includes the following components:• Printed do

130SX-200 ICP MX Technician’s HandbookProgramming an Embedded T1 Trunk1. Form 53, Bay Location- Assign the module or card a bay number. 2. Form 01, Sy

131Basic Programming10. Forms 22, 23 and 26- Complete the ARS programming required to access the T1 trunks.11. Form 16, Trunk Groups- Put the trunks i

132SX-200 ICP MX Technician’s HandbookProgramming a range of Non Dial-in TrunksThe RANGE PRGRM softkey allows block programming of trunks on the same

133Basic ProgrammingDial-in trunks1. Form 01, System Configuration- Program a trunk card that meets the trunk type requirements.2. Form 13, Trunk Circ

134SX-200 ICP MX Technician’s Handbook5. Form 16, Trunk Groups- Assign to a trunk group if outgoing.Programming a range of Dial-in TrunksFollow the in

135Basic ProgrammingForm 33: Enter appropriate DISA access codes.Programming T1 and PRI trunks as DISA trunks1. Program the trunk(s) as T1 E&M. (A

136SX-200 ICP MX Technician’s HandbookOnly MCI and US Sprint Standards are supported. MCI sends the ANI digits without delimiters. Sprint delimits the

137Basic ProgrammingThe following tables identify displays during each call state according to digits sent by the trunk and COS options selected for t

138SX-200 ICP MX Technician’s HandbookThe following table describes the set display for logged in ACD Agents with the delivery of ANI/DNIS digits on t

139Basic ProgrammingCLASS trunks1. Form 01, System Configuration- Program the ASU Trunk card, the LS/CLASS Trunk module, or the LS/CLASS Trunk card.2.

5IntroductionRelease NotesEvery software release is accompanied by Release Notes, which describe software changes, bug fixes, outstanding issues, and

140SX-200 ICP MX Technician’s HandbookRunning the Line Quality Test for LS TrunksRun the Line Quality test to measure and program optimum audio config

141Basic ProgrammingProgramming Symbol MiNET Wireless Phones (Optional)A site survey by Symbol Technologies followed by the installation and configura

142SX-200 ICP MX Technician’s Handbook4. Click Close.5. Open the C:\temp\symbol folder.6. Click setup.exe.7. Follow the instructions in the install wi

143Basic ProgrammingProgramming IP Sockets for Hotel/ Motel terminals and ACD Monitor1. Form 03, COS Define- Select the COS number. - Enable the follo

144SX-200 ICP MX Technician’s HandbookIn the Data Terminal Equipment profile (DTE) field, enter the DTE number you used in Form 29 and the same CDN yo

145Basic ProgrammingProgramming Voice mail and PMS IntegrationRequirements• MOSS Option 124, Voice mail Property Management System.• A Hyatt Encore or

146SX-200 ICP MX Technician’s HandbookSX-200 ICP programming1. Form 04, System Options/System Timers- Enable Option 124, Voice mail Property Managemen

147Basic ProgrammingProgramming the PMS Interface on the SX-200 ICPRequirements• Purchase MOSS Option 108, Property Management System.• Lodgistix PMS

148SX-200 ICP MX Technician’s Handbook3. Form 11, Circuit Descriptor- Program to match the protocol.- Select the Circuit Descriptor Options.Option Nam

149Basic Programming4. Form 12, Data Assignment- Program a SOCKET type data device to an available PLID in the following range:PLID Port PLID Port1/13

6SX-200 ICP MX Technician’s HandbookCreate Telephone User Guides with Manual Maker1. Login to Mitel OnLine.2. Navigate to Product Documentation.3. Cli

150SX-200 ICP MX Technician’s Handbook7. Form 19, Call Rerouting- Program “Station Dial 0" routing.The “Station Dial 0" answer point for all

151Basic ProgrammingProgramming for the 6010 Teleworker SolutionRequirementsSupport for the 6010 Teleworker on the SX-200 ICP requires the following:•

152SX-200 ICP MX Technician’s Handbook6000 MASIn the 6000 MAS Server Manager web interface, - enter the ICP Name, IP address, and System ID (from Form

153Basic ProgrammingProgramming SpectraLink Wireless TelephonesRequirements• SX-200 ICP Release 2.1 or later software and one IP device license per Ne

154SX-200 ICP MX Technician’s Handbook• Assign a Class of Service to each telephone in Form 09.• (Optional) Associate the SpectraLink Wireless phone w

155Basic ProgrammingTable 24: SpectraLink Installation ChecklistNetLink TelephonesParameter RequirementESS ID Ensure that ESSID matches Access Point

156SX-200 ICP MX Technician’s HandbookAccess Point (Symbol)Parameter RequirementESS ID & IP AddressesEnsure that the correct IP settings for the A

157Basic ProgrammingNetlink SVP ServerParameter RequirementSVP-II ConfigurationEnsure that the proper settings for the NetLink wireless phones Spectra

158SX-200 ICP MX Technician’s HandbookProgramming with MyAdministratorThe SX-200 MyAdministrator software application is used to perform basic changes

159Basic ProgrammingProgramming Call Forwarding - ExternalCall Forwarding - External forwards calls to an external destination by using a personal spe

7IntroductionTechnical Support - Mitel DealersPlease contact Mitel Technical Support if you require technical assistance.If you cannot resolve the pro

160SX-200 ICP MX Technician’s HandbookFeature LimitationsTable 25: SX-200 ICP Feature LimitationsFeature LimitationMaximum number of simultaneous ca

161Basic ProgrammingMaximum number of hunt groups 99Maximum number of hunt groups in ACD 99Maximum number of ACD agents that may be defined 999Maximum

162SX-200 ICP MX Technician’s HandbookMaximum number of calls that can be waiting at console200Maximum number of abbreviated dial numbers 1000Maximum

163Basic ProgrammingMaximum Number of Page Groups 50Maximum Number of Paging Zones 9Maximum Number of Stations in a Page Group 64Maximum Number of S

164SX-200 ICP MX Technician’s HandbookCDE Cross Reference FORMDEVICEOROPTION01- System configuration02 - Feature Access Codes03 - COS Define04 - Syste

165Basic Programming26 - ARS: ARS Digits27 - ARS: Maximum Dialed Digits28 - Form Access Restriction Def’n.29 - DTE Profile30 - Device Interconnection

166SX-200 ICP MX Technician’s Handbook

Chapter 4Advanced Installation andProgramming

168SX-200 ICP MX Technician’s Handbook

169Advanced Installation and ProgrammingOverviewThis chapter is for technicians who are installing the controller in an existing computer network or a

8SX-200 ICP MX Technician’s HandbookAbout the SX-200 ICP MXThe Mitel SX-200 Integrated Communications Platform (ICP) provides the reliability and comp

170SX-200 ICP MX Technician’s HandbookPlanning your InstallationAdding PCs and data devices to a voice-only LAN or installing the SX-200 ICP into an e

171Advanced Installation and ProgrammingBasic PC NetworkingThe dual-port IP Phones (5010, 5020, 5212, 5215, 5220 and 5224) provide an inexpensive way

172SX-200 ICP MX Technician’s HandbookVirtual LANs (VLANs)This section shows examples of the three most common, converged voice and data networks for

173Advanced Installation and ProgrammingDHCP Server Settings (Example)The following settings must be programmed in the DHCP server:Table 26 shows the

174SX-200 ICP MX Technician’s HandbookLayer 2 Switch Settings (Example)The following two tables show settings on a Cisco and an HP Layer 2 switch for

175Advanced Installation and ProgrammingConfiguration 2: One external DHCP server fortwo VLANsFigure 18: VLAN Configuration 2To configure the SX-200

176SX-200 ICP MX Technician’s HandbookDHCP Server Settings (Example)The following settings must be programmed in the DHCP server:Table 29 shows the DH

177Advanced Installation and ProgrammingConfiguration 3: Router on a StickFigure 19: VLAN Configuration 3DHCP Server Settings (Example)See Table 29,

178SX-200 ICP MX Technician’s HandbookProgramming the controller IP address and DHCP settingsThe IP address of the SX-200 ICP and its DHCP settings ar

179Advanced Installation and Programming3. In the Predefined Options and Values window, click Add.4. In the Option Type window, set the following:-Nam

9IntroductionSystem configurationsThe controller is configured at the factory as a square key telephone system (KTS). It can be reconfigured as a PBX

180SX-200 ICP MX Technician’s Handbook10. (Optional) In the Option Type window, set the following:- Name: Priority- Type: Hex LONG - Code: 133.Click O

181Advanced Installation and ProgrammingNetworking Mitel IP-PBXsIP trunks allow you to interconnect multiple Mitel SX-200 ICP, SX-200 IP Nodes and 330

182SX-200 ICP MX Technician’s HandbookSX-200 ICP Programming1. Form 48, Voice Networking- Enter the IP Node Number and IP Address of each IP-PBX and s

183Advanced Installation and Programming3. In Form 04, System Options/System Timers, enable option 86, PRI Card - QSIG, to allow Calling Name and Numb

184SX-200 ICP MX Technician’s HandbookUniform Numbering PlanOptionally, you can configure the nodes in your network with a uniform numbering plan. For

185Advanced Installation and ProgrammingProgramming Unified Messaging The Unified Messaging feature package enables the SX-200 ICP to manage e-mail me

186SX-200 ICP MX Technician’s Handbook2. Form 47, Subform 01, System IP,- Enter a valid domain host name that is registered in your DNS or listed in t

187Advanced Installation and ProgrammingProgramming to send logs, alarms, and E911 notifications to e-mail 1. Complete the SMTP programming described

188SX-200 ICP MX Technician’s Handbook3. Test the setup by sending an alarm, an E911 notification, and a log to e-mail. The messages for these events

189Advanced Installation and ProgrammingProgramming the 6000 MAS to support IMAPIn the 6000 MAS Server Manager web interface:• On the Standard Unified

iiSX-200 ICP MX Technician’s HandbookNOTICEThe information contained in this document is believed to be accurate in allrespects but is not warranted b

10SX-200 ICP MX Technician’s HandbookApproximately 5 hours of voice mail message storageDepends on capacity of upgraded mediaInstall hard drive Three

190SX-200 ICP MX Technician’s Handbook

Chapter 5Routine Maintenance

192SX-200 ICP MX Technician’s Handbook

193Routine MaintenanceIs the System Healthy?System health checklist LEDs on controller and expansion units are the correct color Internal and extern

194SX-200 ICP MX Technician’s HandbookChecking the System1. Check the controller and expansion units. Ensure that all LEDs indications are correct. Se

195Routine MaintenanceInstalling FRUsOnly persons who have successfully completed a Mitel Installation and Maintenance training course for the SX-200

196SX-200 ICP MX Technician’s HandbookPower Down SystemThe following chart describes system power down procedures.Power Up SystemThe following chart d

197Routine MaintenanceSystem ResetThe controller can be reset by:• pressing the Reset button on the front panel• using the RESTART_SYSTEM command from

198SX-200 ICP MX Technician’s HandbookRe-initializing the ControllerRe-initializing the controller re-installs the system software and database. Perfo

199Routine MaintenanceReplacing the Hard Drive or CompactFlashUse this procedure to replace faulty internal media. To upgrade the media in a working s

11IntroductionFigure 1: Basic System Figure 2: Expanded SystemSX-200 ICP MXWIRELESSPHONES

200SX-200 ICP MX Technician’s Handbook6. Replace the cover.7. Restore power to the controller.8. Perform an Initial (CompactFlash Card) installation f

201Routine Maintenance6. Remove the internal flash card as shown in the following figure.7. Remove the four standoffs and two screws as shown in the f

202SX-200 ICP MX Technician’s Handbook8. Remove the two screws at the back of the unit as shown in the following figure.9. Remove the Analog Main Boar

203Routine MaintenancePerforming BackupsBacking Up a DatabaseThe controller has three databases, one for CDE data, one for voice mail data (includes c

204SX-200 ICP MX Technician’s HandbookRestoring a DatabaseBefore restoring, check that the FTP server IP address, username, and password in Form 47 ar

205Routine MaintenanceInstalling an Alternate DatabaseThe software CD has two databases on it that you can use instead of the factory-installed defaul

206SX-200 ICP MX Technician’s HandbookUpgrading the System SoftwareYou can upgrade system software either from the external CompactFlash card or by FT

207Routine MaintenanceUpgrading from the External CompactFlash Card (Release 2.0 or later)Installer's PC requirements• Windows NT 4.0, Windows 98

208SX-200 ICP MX Technician’s Handbook3. Insert the system software CD-ROM into the PC or access the file online.4. Run SX200ICP_SETUP.EXE from the CD

209Routine Maintenance15. Remove the CompactFlash card from the controller when the LED adjacent to the card slot turns green.Upgrading by FTPBefore b

12SX-200 ICP MX Technician’s HandbookDSP Configuration OptionsThe SX-200 ICP MX has six DSP configurations selectable in CDE Form 04:• Business Option

210SX-200 ICP MX Technician’s HandbookUpgrading the NSU or PRI Card SoftwareUse the IMAT application to upgrade the software for a PRI card or an NSU.

211Routine MaintenanceMigrating an SX-200 EL/ML to an SX-200 ICP MXExcept for the parts in the table below, most of the EL/ML system, including the cu

212SX-200 ICP MX Technician’s HandbookParts Required• SX-200 ICP Release 2.0 software or later• Peripheral FIM Carrier (PFC) or Peripheral CIM Carrier

213Routine Maintenance4. Install the SX-200 ICP MX and optional modules (Stratum 3 clock, Quad CIM, Dual FIM, Dual T1/E1 Framer, etc.). 5. Power up th

214SX-200 ICP MX Technician’s Handbook14. Disconnect the fiber cables from the EL/ML control cabinet. Label the Tx and Rx cables, identify the Bay tha

215Routine MaintenanceReplacing IP PhonesTo replace a registered IP phone, you can• Replace it and retain all existing programming for that circuit, o

216SX-200 ICP MX Technician’s HandbookTo replace a registered IP phone and re-program the circuit:1. Access Form 09, Desktop Device Assignments.2. Del

217Routine MaintenanceBoot CodesThe SUPERSET boot code must be at revision Boot 3.10 or greater or the SX-200 system cannot successfully upgrade the s

218SX-200 ICP MX Technician’s HandbookMeasuring LS TrunksThe LS Measurement tool in Maintenance is used to test LS trunks before putting them into ser

219Routine MaintenanceRunning the Line Quality Test To run the Line Quality test:1. Form 13 (Trunk Circuit Descriptors)- Enter the milliwatt tone and

13IntroductionAnalog Option 22 conf x 3 parties4 voice mail0 G.72924 IP384 DNIC/ONS12 LS/CLASS48 T1 or 46 PRI10 conf x 3 parties12 voice mail0 G.72948

220SX-200 ICP MX Technician’s HandbookRunning the Distortion Test To run the Distortion test:1. Run the Line Quality test and program Length and Imped

221Routine MaintenanceMaintenance CommandsMaintenance Port Characteristics8 bits/1 start/1 stop/no parity. Baud rates: 300, 600, 1200, 2400, 4800, or

222SX-200 ICP MX Technician’s HandbookLogging InSerial Connection: 1. Launch the terminal or terminal emulator. 2. Press RETURN four times within 1 se

223Routine MaintenanceSwitching between Maintenance and CDEYou can switch between the Maintenance and CDE applications without having to exit and log

224SX-200 ICP MX Technician’s Handbook 3-MAINT2 4-MAINT1 7-INSTALLER 4-SPEED 1-MAINT-PORT [speed]

225Routine Maintenance3-FTP_SERVER2-RESTORE 1-KERMIT3-FTP_SERVER4-SHOW_PARAM6-TRAP_BACKUP*7-UPGRADE_SW8-LOGS_BACKUP9-SET_PARAM 1-DEFAULT2-RETRIES3-B

226SX-200 ICP MX Technician’s Handbook8-RE-START 2-RESET_SYSTEM 3-IP_PHONES9-STOP 7-LOGS 0 MORE_ KEYS 1-SET_FIRMWARE 1-STATUS 1-BAY/

227Routine MaintenanceReport CommandsTable 36: Report Level FunctionsCOMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER2-SHOW 1-CONFIG 1-BAY/SLOT/CCT

228SX-200 ICP MX Technician’s Handbook 7-MT_DWA_MEM 8-UP_1_PAGE 9-DOWN_1_PAGE 8-VOICEMAIL9-IP_TRUNKS 6-CHANNEL-M

229Routine MaintenanceTraffic Measurement CommandsTable 37: Traffic Measurement Level FunctionsCOMMAND PARAMETER QUALIFIER1-SET 1-UNITS 1-CSS2-ERL

14SX-200 ICP MX Technician’s HandbookCabinet Configuration RulesThe MX controller can be expanded to include:• up to seven SX-200 Peripheral cabinets

230SX-200 ICP MX Technician’s HandbookLog Commands* LOGS_TEXT and TRACE_INFO are diagnostic tools that only MITEL personnel should use.Table 38: Log

231Routine MaintenanceDiagnostic Function CommandsTable 39: Diagnostic Function CommandsCOMMAND PARAMETER PARAMETER QUALIFIER1-RANGE_B_OUT BAY/SLOT/

232SX-200 ICP MX Technician’s HandbookBacking up Log and Trap Files using KermitThe Log file and Trap file are used for troubleshooting. Mitel Technic

233Routine MaintenanceSending Logs and other System Files to an E-mail Address or FTP ServerTo send logs and other system files to an e-mail address,

234SX-200 ICP MX Technician’s HandbookRetrieving Logs and other System Filesusing KermitUse this procedure to retrieve the logs and system files via a

Chapter 6Basic Troubleshootingand Repair

236SX-200 ICP MX Technician’s Handbook

237Basic Troubleshooting and RepairAbout this ChapterThis chapter provides standard procedures for troubleshooting the most common problems in a voice

238SX-200 ICP MX Technician’s HandbookTroubleshooting ToolsThe table below lists the tools available to help you troubleshoot a SX-200 ICP system. Tab

239Basic Troubleshooting and RepairBefore you Contact Technical SupportIf you cannot find the source of the problem in this chapter, please collect th

15IntroductionSupported Peripherals Note: The SX-200 ICP (R2.1 or later) also supports the Dual Mode (or DPLite) 5215 and 5220 IP phones. The Dual Mod

240SX-200 ICP MX Technician’s HandbookGeneral Troubleshooting Steps1. Verify the status of the LEDs (Power, 10/100 Base TX Auto-MDIX, CIM Expansion Po

241Basic Troubleshooting and RepairChecking the System LEDsController LEDsFigure 21: SX-200 ICP LEDsTable 41: Controller Status LEDsLEDLED StatusM

242SX-200 ICP MX Technician’s HandbookCIM ON Communication link established and configured.Flashing Link established but not configured.OFF No power.F

243Basic Troubleshooting and RepairNSU LEDsFigure 22: NSU LEDsTable 43: NSU Ethernet Port (LAN) Status LEDsLED Status Color MeaningLAN Flashing —

244SX-200 ICP MX Technician’s HandbookTable 44: NSU L0/L1 Status LEDsLEDsMeaningLeft Right— ON (Red) No Layer 1.ON (Green) — D-channel established (

245Basic Troubleshooting and RepairASU LEDsTable 46: NSU CIM Status LEDsTop LED Status Meaning (All LEDs)ON Communication link synchronized with con

246SX-200 ICP MX Technician’s HandbookTroubleshooting Phones and Peripherals ProblemsIf you cannot solve the problem using the following table, go thr

247Basic Troubleshooting and RepairCannot make call over analog loop trunk (intermittent problem).System is sending the dialing digits too fast for Te

248SX-200 ICP MX Technician’s HandbookPhone service is lost (IP Phones display SYSTEM BUSY when they go offhook), and a MOSS alarm appears in the CDE

249Basic Troubleshooting and RepairNSU/PRI TroubleshootingIf you cannot solve the problem using the following table, go through the steps on page 240.

16SX-200 ICP MX Technician’s HandbookDefault Database ConfigurationThe CDE Forms are factory-set with default values that make it easier and faster to

250SX-200 ICP MX Technician’s HandbookPRI Debug CommandsUse the following commands to view logging and debugging information for PRI cards or NSUs con

251Basic Troubleshooting and RepairTroubleshooting Analog TrunksIf you cannot solve the problem using the following table, go through the steps on pag

252SX-200 ICP MX Technician’s HandbookTroubleshooting Signaling ProblemsThe following section covers problems caused by faulty trunk signaling. Genera

253Basic Troubleshooting and RepairFigure 23: Loop Start Line/Trunk

254SX-200 ICP MX Technician’s HandbookTest/Verify (Loop Start)• Verify far-end (CO) circuits by using a standard telephone set in place of the Loop St

255Basic Troubleshooting and RepairGround Start TrunkThe Ground Start Trunk serves most PBX-CO connections in an analog environment.Figure 24: Groun

256SX-200 ICP MX Technician’s HandbookTest/Verify (Ground Start)• Verify the far-end (CO) circuits by using a standard telephone for incoming calls. V

257Basic Troubleshooting and RepairDirect Inward Dial (DID)/Loop Trunk You use the Direct Inward Dial (DID)/Loop trunk primarily in analog DID applica

258SX-200 ICP MX Technician’s HandbookTest/Verify (DID)• Verify the far-end circuits by the use of a standard telephone for outgoing calls.• Verify th

259Basic Troubleshooting and RepairEar & Mouth (E&M) TrunkYou use the E&M trunk in Tie Trunk applications. The E&M trunks support all

17IntroductionVoice mail related• 4 Voice mail ports (Business 1 Option with Dual DSP); 8 ports (Business 2 and Hospitality Options with Dual DSP)• 20

260SX-200 ICP MX Technician’s HandbookFigure 26: E&M Trunk - Type (2-wire)

261Basic Troubleshooting and RepairType VType V is used in applications where short distance direct back-to-back operation is desired. The M-lead inve

262SX-200 ICP MX Technician’s HandbookTest/Verify (E&M)• Loop back to self whenever more than 1 E&M type V circuit is available.• Verify far-e

263Basic Troubleshooting and RepairTroubleshooting T1 Trunks (D4 DS-1)A T1 Trunk is a digital trunking standard that supports multiple users. Unlike a

264SX-200 ICP MX Technician’s HandbookSignaling TypesChannel Associated SignalingT1 was originally designed to emulate 24 independent analog trunks. T

265Basic Troubleshooting and RepairThe S1 switch settings on the PRI Card shown in the following illustration inform the T1 module of the location of

266SX-200 ICP MX Technician’s HandbookA&B bits Taken from each of the 24 Channels to emulate the various analog trunk signalling conditions (off-h

267Basic Troubleshooting and RepairTable 55: A-B Bit Signaling Example (T1/CO)StateTransmit ReceiveA B A BOutgoing call - Basic OperationIdle state

268SX-200 ICP MX Technician’s HandbookTroubleshooting Voice MailIf voice mail is not working properly, refer to the chart below for suggestions on cor

269Basic Troubleshooting and RepairInternal callers occasionally reach the Operator (or other designated overflow point for the voice mail port hunt g

18SX-200 ICP MX Technician’s Handbook

270SX-200 ICP MX Technician’s HandbookSX-200 ICP Property ManagementSystem InterfaceThe SX-200 ICP Property Management System (PMS) interface collects

271Basic Troubleshooting and RepairThe following is a PMS message format that enables a telephone’s message waiting lamp.Message Formats from PBX to P

272SX-200 ICP MX Technician’s HandbookTable 57: PMS Keyboard CommandsCommands PMS Keyboard Keys CommentsEnquire (ENQ) ^E ^ = CTRL keyAcknowledged (A

273Basic Troubleshooting and RepairSX-200 ICP and PMS Cannot CommunicateIf the SX-200 ICP PMS interface and the customer’s PMS computer cannot communi

274SX-200 ICP MX Technician’s Handbook3. Type the PMS message required to light a telephone’s message waiting lamp, using CAPITAL letters only. See th

Chapter 7Advanced Troubleshootingand Repair

276SX-200 ICP MX Technician’s Handbook

277Advanced Troubleshooting and RepairAbout this ChapterThis chapter provides advanced procedures to help you identify and troubleshoot common problem

278SX-200 ICP MX Technician’s HandbookGeneral Network TroubleshootingIt is beyond the scope of this document to cover everything you need to know to d

279Advanced Troubleshooting and Repair Do the PCs perform adequately on the network—i.e., is this only a problem affecting IP Phones? - Is the proble

Chapter 2Basic Installation

280SX-200 ICP MX Technician’s HandbookTroubleshooting IP Phone ConnectivityUsing a network analyzer to debugIf a network analyzer is required to debug

281Advanced Troubleshooting and Repair- Press “v” repeatedly until the INPUT MASK prompt appears.- Enter the same mask as set for your network— exampl

282SX-200 ICP MX Technician’s Handbook3. If you still can’t find the problem, call Mitel Technical Support. IMPORTANT: Make sure you have the followin

283Advanced Troubleshooting and RepairDHCP discovery ORDHCP OFFER X REJDHCP Option 130 (MITEL IP PHONE) is not programmed.Identify the location of DHC

284SX-200 ICP MX Technician’s HandbookDHCP DiscoveryORDHCP OFFER X REJ(VLAN) (after releasing the first IP from the native DHCP server)The DHCP server

285Advanced Troubleshooting and RepairTFTP load failure Option 128 is not set up to point to the right TFTP server (Controller).Check the DHCP server,

286SX-200 ICP MX Technician’s HandbookWaiting for linkORLost link to ServerIP phone fails to receive Keepalive message in 30 seconds.Verify if the net

287Advanced Troubleshooting and RepairAssigning Static IP Addresses to IP Phones To navigate through the set prompts:• Use the Volume Down key to move

288SX-200 ICP MX Technician’s Handbook8. Enter the customer-supplied static IP PDA address. Press the Volume Down key to move to the next field.The IN

289Advanced Troubleshooting and Repair17. To enter the IP address of the debugging utility, press #, enter the address and then press the Volume Down

iiiTable of ContentsChapter 1 : IntroductionAbout this Handbook ...

20SX-200 ICP MX Technician’s Handbook

290SX-200 ICP MX Technician’s HandbookLaunching the IP Phone Analyzer1. Click Start on the Windows taskbar.2. Point to Programs.3. Click Mitel IP Phon

291Advanced Troubleshooting and RepairTroubleshooting Phone Audio QualityTo Troubleshoot Phone Audio Quality:1. Go to the table below.2. If you cannot

292SX-200 ICP MX Technician’s HandbookTable 59: Audio Quality Problems TroubleshootingSymptoms Probable Cause Corrective ActionExcessive noise Fault

293Advanced Troubleshooting and RepairBroken Audio, intermittent (IP trunks only)Handsfree on the far end.Ensure that neither device is using Handsfre

294SX-200 ICP MX Technician’s HandbookTroubleshooting IP TrunksThe tools and techniques used to troubleshoot connectivity problems with IP Phones also

295Advanced Troubleshooting and Repair Form 13 Trunk Circuit Descriptor - There should be a descriptor number with Trunk Type T1 E&M for the IP T

296SX-200 ICP MX Technician’s HandbookConsiderations: a. Is one IP Trunk route the primary route used, and if the far end node is down, will it use th

Appendix ADefault Database Values

298SX-200 ICP MX Technician’s Handbook

299Default Database ValuesDefault DatabaseTable 60: CDE FormsFORM NUMBER FORM NAME01020304050607080910111213141516171819202122232425262728293031Syst

21Basic InstallationBefore you beginA successful installation of the SX-200 ICP MX depends on careful planning, especially when integrating the system

300SX-200 ICP MX Technician’s Handbook323334353637383940414243444546474849505152535455CDE Data PrintAccount Code EntryDirected IOGlobal Find Access Co

301Default Database ValuesDefault Database ValuesThis section lists the values in the default CDE database. Only forms with data in them are listed.Fo

302SX-200 ICP MX Technician’s Handbook12 Paging Access To Default Zone(s) *1213 Paging Access To Specific Zones *1314 TAFAS - Any

303Default Database ValuesForm 03 - Class of Service49 Key System - Group Page - Meet Me Answer *4950 Key System - Direct CO Line Select

304SX-200 ICP MX Technician’s Handbook107 Attendant Automatic Call Forward - No Answer X108 Attendant Audible Alarm X109 Attendant Serial Call X110 At

305Default Database Values206 Call Forwarding - Busy X X X X207 Call Forwarding - No Answer X X X X208 Call Forwarding - External X X X X209 Call Forw

306SX-200 ICP MX Technician’s Handbook236 Outgoing Trunk Callback237 Outgoing Trunk Camp-On238 Override Security X239 Priority Dial 0 X240Line Privacy

307Default Database Values266 Camp-on before Forward on Busy267 Softkey Support for Voice Mail X X268 Record a Call in Voice Mail269 Record a Call: St

308SX-200 ICP MX Technician’s Handbook315 CO Trunk to DID Trunk Connect X X316 TIE Trunk to TIE Trunk Connect X X317 TIE Trunk to DID Trunk Connect X

309Default Database Values505 ONS Stations Support CLASS X506 ONS Positive Disconnect 0 000000507Station/Set: Allow My Number to be Displayed XXXXXXX5

22SX-200 ICP MX Technician’s HandbookQuick InstallationYou can quickly install a system configured with Business Option 1 if your installation does no

310SX-200 ICP MX Technician’s Handbook650ACD - Agent Template (0 - 3; 0 = Disable) 0000000651ACD - Supervisor Template (0 - 3; 0 = Disable) 0000000652

311Default Database Values710 RESERVED800 ANI Applies801 Incoming Trunk Call Rotary X802 Limited Wait for Dial Tone X X803SMDR - Drop Calls < n Dig

312SX-200 ICP MX Technician’s HandbookForm 04 - System OptionsOPTION NUMBERSYSTEM OPTIONS STATUS01 Clock Format (example 16:00, 4:00, 4:00a) 12HR A

313Default Database Values45 Disable PMS Logs ENABLED46 Rotary Dial Digit Translation Plan 0-3 047 ARS Unknown Digit Length Time-out 2-60 se

314SX-200 ICP MX Technician’s Handbook94 PRI Card: Min/Max DISABLED95 PRI Card: Auto Min/Max DISABLED96 Number of Links (0-8) 097 Support Softkey A

315Default Database ValuesForm 05 - Tenant Interconnection Table01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 2501O*********

316SX-200 ICP MX Technician’s HandbookForm 06 - Tenant Night Switching TableForm 07 - Console Assignments 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

317Default Database ValuesForm 09 - Desktop Devices DefinitionB/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOCCOMMENTS/CESID/MAC1/01/01 1 100 1 1 5220 01

318SX-200 ICP MX Technician’s Handbook1/02/14 50201/02/15 50201/02/16 50201/02/17 50201/02/18 50201/02/19 50201/02/20 50201/02/21 50201/02/22 50201/02

319Default Database Values1/04/05 50201/04/06 50201/04/07 50201/04/08 50201/04/09 50201/04/10 50201/04/11 50201/04/12 50201/04/13 50201/04/14 50201/04

23Basic Installation5. Wait while the controller boots up. • The boot sequence is finished when the Major Alarm LED is the only flashing LED and the I

320SX-200 ICP MX Technician’s Handbook1/05/20 50201/05/21 50201/05/22 50201/05/23 50201/05/24 50201/07/01 50201/07/02 50201/07/03 50201/07/04 50201/07

321Default Database Values1/09/11 50201/09/12 50201/09/13 50201/09/14 50201/09/15 50201/09/16 50201/09/17 50201/09/18 50201/09/19 50201/09/20 50201/09

322SX-200 ICP MX Technician’s Handbook1/11/02 1 302 6 1 VMAIL VMAIL 21/11/03 1 303 6 1 VMAIL VMAIL 31/11/04 1 304 6 1 VMAIL VMAIL 41/11/05 1 305 6 1 V

323Default Database ValuesForm 09 - Desktop Line Appearance Definition KEY TYPE DIR RING SEC DSSEXT NUMTRK NUMLABEL R#*01 Prime In/Out Immed No 10002

324SX-200 ICP MX Technician’s Handbook*01 Prime In/Out Immed No 10502 CO Line In/Out Immed No 1 904 CO Line In/Out Immed No 2 906 CO Line In/Out Immed

325Default Database Values*01 Prime In/Out Immed No 11002 CO Line In/Out Immed No 1 904 CO Line In/Out Immed No 2 906 CO Line In/Out Immed No 3 908 CO

326SX-200 ICP MX Technician’s Handbook*01 Prime In/Out Immed No 11502 CO Line In/Out Immed No 1 904 CO Line In/Out Immed No 2 906 CO Line In/Out Immed

327Default Database ValuesForm 09 - Paging Groups Form 10 - Pickup GroupsForm 11 - Data Circuit Descriptor [PAGING GROUP: 01] [ ] EXTN BA

328SX-200 ICP MX Technician’s HandbookForm 11 - Data Circuit Descriptor Review Form 12 - Data Assignment Table ASYNC: Flow Control

329Default Database ValuesForm 13 - Trunk Circuit Descriptor [ AMB TRUNK: 1 ] OPTION NAME [SUPERVISION PARAMETER] STATUSReverse to Idle NO Far

24SX-200 ICP MX Technician’s HandbookSX-200 ICP MX HardwareHardware ports and connectorsFigure 3: Controller front panel Figure 4: Controller rear

330SX-200 ICP MX Technician’s HandbookForm 13 - Audio Configuration Table Form 13 - Trunk Circuit Descriptor ReviewWink timer 150 - 300 ms ( 50 ms

331Default Database ValuesForm 14 - Non Dial-In Trunks BAY SLT CCT COS TEN DAY N1 N2 CDN TK NUM TK NAME COMMENTS10601106021060310604106051060610607106

332SX-200 ICP MX Technician’s HandbookForm 15 - Dial-In Trunks BAY SLT CCT COS COR TEN N M X CDNTK NUMTK NAMECOMMENTS106011060210603106041060510606106

333Default Database ValuesForm 16 - Trunk Groups Form 17 - Hunt Groups Form 17 - Hunt Group Options [GRP:01-LOCAL ] [SMDR ][TERM]TK NUMBAY SLT CCT

334SX-200 ICP MX Technician’s HandbookForm 18 - Miscellaneous System Ports ENTRY DESCRIPTION BAY SLT CCT SCT DIR PAGER EXT #01 Music On Hold 01 13 29

335Default Database ValuesForm 19 - Call Rerouting Table [TENANT : 01] TYPE OF CALL DAY N1 N2Station Dial 0 Routing 100 100 100 Priori

336SX-200 ICP MX Technician’s HandbookForm 20 - ARS COR Group Definition Form 21 - ARS Day Zone Definition Form 27- ARS Maximum Number of Dialed Digit

337Default Database ValuesForm 28- Form Access Restriction FORM NAME INST MAINT1 MAINT2 SUPER ATT01 = SYSTEM CONFIGURATION R/W R/W none none none02 =

338SX-200 ICP MX Technician’s HandbookForm 29 - DTE Profile Table 38 = ACD KEYS TEMPLATE R/W R/W none none none39 = ACD AGENT GROUPS R/W R/W none none

339Default Database ValuesForm 30 - Device Interconnection Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 2501*********

25Basic InstallationController componentsFigure 5: Controller Components

340SX-200 ICP MX Technician’s HandbookForm 30 - Device Interconnection Translation Table Form 34 - Directed IO Table ENTRY NUM DEVICE TYPE DESCRIPTIO

341Default Database ValuesForm 35 - Global Find Access Code Table ACCESSCODEDEFINED BAY SLT CCT SCT MULTIPLE APP.0 Feature Access Code N/A100 SUPERSET

342SX-200 ICP MX Technician’s Handbook311 SUPERSET 1 11 11 1 N/A312 SUPERSET 1 11 12 1 N/A313 SUPERSET 1 12 01 1 N/A314 SUPERSET 1 12 02 1 N/A315 SUPE

343Default Database ValuesForm 36 - Modem Assignment Table Form 42 - T1 Link Descriptors *48 Feature Access Code N/A*49 Feature Access Code N/A*51 Fea

344SX-200 ICP MX Technician’s HandbookForm 44 - Network Synchronization Form 46 - Key System Toll Control Form 47 Subform 01 - System IP Termination

345Default Database ValuesForm 47 Subform 02 - DHCP Server Form 47 Subform 02 - Expand DHCP SubnetForm 47 Subform 02 - DHCP Options Form 47 Subform 02

346SX-200 ICP MX Technician’s HandbookForm 50 - Mailboxes DID Server RESERVEDAutomatic DID Number Assignment RESERVEDSynchronization of Greetings SYS

347Default Database ValuesForm 50 Subform - Notification Form 50 Subform - EMAIL MBOX# NOTIFICATION #NOTIF TYPN SCHED U ACC RESERVED0 EXTENSION OFFN10

348SX-200 ICP MX Technician’s HandbookForm 52 - EMAIL Form 53 - Bay Location Assignment 113 NO114 NO115 NO116 NO117 NO118 NO119 NOOWNER EMAIL ADDRES

349Default Database ValuesForm 54 Calling Party Number EXT NUMBER DEFINED CALLING PARTY NUMBER100 SUPERSET101 SUPERSET102 SUPERSET103 SUPERSET104 SUPE

26SX-200 ICP MX Technician’s HandbookIdentify the required componentsThe range of possible system configurations is determined by the type and number

350SX-200 ICP MX Technician’s HandbookForm 55 Incoming Digits318 SUPERSET319 SUPERSET320 SUPERSET321 SUPERSET322 SUPERSET323 SUPERSET324 SUPERSETINCOM

Appendix BPart Numbers

352SX-200 ICP MX Technician’s Handbook

353Part NumbersTable 61: Hardware (Options, Spares and FRUs)Part Number Description Notes50004357 SX-200 ICP MX Controller With internal hard drive5

354SX-200 ICP MX Technician’s HandbookTable 62: SoftwarePart Number Description Notes50005112 Rel. 2 CD-ROMTable 63: Software OptionsPart Number D

355Part Numbers54000922 Voice Mail Boxes (4)54000930 Voice Mail PMS9109-532-006-NA Centralized Voice Mail & Attendant S/W9109-532-022-NA CLASS Set

356SX-200 ICP MX Technician’s Handbook54002200 Your Assistant Upgrade Kit Single user 54002202 Your Assistant Lite Single user54002201 Your Assistan

357Part Numbers52001430500028185000282150003723540009235400092254000970540006615400012305400031054000920540009299109-531-005-NA9109-532-001-NA9109-532

358SX-200 ICP MX Technician’s HandbookTable 65: SX-200 Peripheral Cabinets, Interface Cards, and ModulesCommon NamePart Number CommentsONS/CLASS Lin

359Part NumbersMitel Express Messenger Card (2-port)9109-080-001-NA All models use the same card and the number of ports enabled is determined by the

27Basic InstallationInstallation checklistTools Static strap Phillips screwdriver (#1 and #2)System Hardware and Software An SX-200 ICP MX Controll

360SX-200 ICP MX Technician’s HandbookTable 66: Digital Control and Digital Services Cards Modules, and Spares for SX-200 Peripheral Cabinets Market

361Part NumbersPRI Card Package 50002285 Includes: •PRI card• Dual link T1 PRI Module• software PRI Card 9109-615-001-NA The carrier card for the PRI

362SX-200 ICP MX Technician’s Handbook50002824 5448 PKM PKM FRU (48 Key) Dark Gray50002825 5422 PKM Interface Module50001900 Mitel 5303 Conference Pho

363Part Numbers9132-800-500-NA (single)50000602 (12 pack)50000607 (single)50000601 (12 pack)9132-800-501-NA (single)50000603 (12 pack)50000606 (single

364SX-200 ICP MX Technician’s Handbook

Appendix CSystem Cabling

366SX-200 ICP MX Technician’s Handbook

367System CablingTable 69: SX-200 ICP, Onboard Analog/DNIC Tip & Ring Assignments (Back Panel Amphenol Connector)Pins Pairs Circuit typeBay/Slot

368SX-200 ICP MX Technician’s HandbookTable 71: Relay Connector Pinouts (Front Panel DB-9)Pin Bay/Slot/Circuit Function11/13/30/1(See Note)Generic R

369System CablingTable 73: CIM Port PinoutsPin Signals Pin Signal1RX +52 RX - 6 TX -3TX +74 8Note: The CIM ports are the same whether the card has a

28SX-200 ICP MX Technician’s HandbookCables and connectors Category 5 (CAT5) cable for all LAN devices (IP phones and computers) CAT3 cable for any

370SX-200 ICP MX Technician’s HandbookTable 76: NSU PRI - Pinouts for T1Line/Network TerminationPinLineTermination ModeNetworkTermination Mode1 Tx R

371System CablingTable 77: ASU Tip/Ring AssignmentsPin Pair Signal1/26 W-BL / BL-W ONS Tip 1 / Ring 12/27 W-O / O-W ONS Tip 2/ Ring 23/28 W-G / G-W

372SX-200 ICP MX Technician’s HandbookTable 78: SX-200 EL or SX-200 ML (RM)Tip and Ring AssignmentsJ1, J2, J3, and J4 Lead DesignationSlot / PlugPin

373System Cabling 13 G-BK SPARE 39 BK-BR 1 T1 1 T1 1 T1 1 T1 1 T1 14 BR-BK R1 R1 R1 R1 R1 40 BK-S 2 T2 MM1 2 T2 2 T21-J1 15 S-BK R2 M1 R2 R2or 4

374SX-200 ICP MX Technician’s HandbookTable 79: SX-200 EL or SX-200 ML (RM) Universal Card Tip and Ring AssignmentsJ1, J2, J3, and J4 Lead Designati

375System Cabling 13 G-BK SPARE 39 BK-BR 1 MIA1 1 1 T1 14 BR-BK MIB1 R1 40 BK-S POA1 K5A1 TR1 1-J1 15 S-BK POB1 K5B1 RR1 or 41 Y-BL PKA1 K6A1 E1

376SX-200 ICP MX Technician’s HandbookTable 80: Music-on-Hold/Pager Unit Pinouts (Peripheral Cabinets)Wire Signal Color Description32 MOH- R-O Music

Appendix DPhones and Features

378SX-200 ICP MX Technician’s Handbook

379Phones and FeaturesTable 81: Mitel Phones and FeaturesFeatureSS430SS4150SS401SS40015201 IPSS40155010 IP5212 IP*5215 IP*SS420SS4025 SS41255020 IP5

29Basic InstallationLAN requirements Pre-installation questionnaire complete A subnet (Advanced) SMTP server IP address for forwarding voice mail t

380SX-200 ICP MX Technician’s HandbookCall Forwarding - Display Prime as ForwardedCall Forwarding - No Answer     Call Forwarding - Extern

381Phones and FeaturesCall Park - Specific OrbitN/A onSymbolCall Park System Orbit  N/A onSymbol Callback  Callback - Busy     C

382SX-200 ICP MX Technician’s HandbookCO Line Group KeyCO Line Key     CO Line - Select Direct CO Line Type - Direct Access - Bypas

383Phones and FeaturesDisplay Caller ID on Non-Prime LinesN/A onSymbolDisplay Keys  N/A onSymbol Distinctive Ring Tones  Do Not Distur

384SX-200 ICP MX Technician’s HandbookGroup Listening4150 onlyN/A on4015/5010N/A onSymbol/Spectralink Handset Mute4150 onlyN/A on 420 or Symbol

385Phones and FeaturesHold and Page  N/A onSymbol/Spectralink Hold Reminder  Holiday Messages     Hot Line  I Hold You Hold N

386SX-200 ICP MX Technician’s HandbookMailbox Key  N/A onSymbol/Spectralink Manual Line (Dial 0 Hotline)Messaging - Advisory     Mess

387Phones and FeaturesOriginate Only Extensions  Override (Intrude)     Override Security  Paged Party Ring Tone401 & 4001 only

388SX-200 ICP MX Technician’s HandbookReceive Only Extensions  Record a Call4150 only N/A on 420 or Symbol ReminderReminders - Multipl

389Phones and FeaturesSubattendant - Abbreviated Dial Programming  5020/5220/5224 only Subattendant - Advisory Message SetupSubattendant -

ivSX-200 ICP MX Technician’s HandbookInstall the Analog Option Board (AOB)... 39Installing Opti

30SX-200 ICP MX Technician’s Handbook (Optional) External paging amplifiers and speakers (Optional) Auxiliary ringer (Night Bells) (Optional) Door

390SX-200 ICP MX Technician’s HandbookSubattendant - Paged Hold Access     Subattendant - Recall5020/5220/5224 onlySubattendant - Station D

391Phones and FeaturesTrunk Answer From Any Station (TAFAS)     Trunk Operation - Direct Inward System Access (DISA)  Uniform Call Distri

392SX-200 ICP MX Technician’s Handbook

Appendix EHandling FiberOptic Cables

394SX-200 ICP MX Technician’s Handbook

395Handling Fiber Optic CablesGuidelines for Handling Fiber Optic Cable• Never touch the tip of a fiber connector. Cleanliness of the connector ferrul

396SX-200 ICP MX Technician’s HandbookOperationThe FIM has three functional sections: a transmitter, a receiver, and a control section.The transmitter

Appendix FFolio Views (E-Docs) Tips

398SX-200 ICP MX Technician’s Handbook

399Folio Views (E-Docs) TipsAbout Folio ViewsThe documentation CD-ROM contains all of the technical information in an electronic file called an “infob

31Basic InstallationInstalling the SX-200 ICP MX ControllerThe SX-200 ICP system is shipped with the system software and a default database installed.

400SX-200 ICP MX Technician’s HandbookHow do I export a section of the infobase to a word processing file?1. In the Table of Contents, select the chec

401Folio Views (E-Docs) TipsHow do I search a section of the infobase?1. In the Table of Contents, select the check box of the section that you want t

402SX-200 ICP MX Technician’s Handbook

403IndexNumerics2nd port on IP Phones, enabling 1716000 Managed Application Server 1516010 Teleworker Solutionprogramming 151requirements 151Teleworke

404SX-200 ICP MX Technician’s HandbookQuad CIM Module 26CIM, port pinout 369Circuit descriptor, programming for Hotel/Motel 143CLASS trunks, programmi

405IndexDefault database values 301Deleting devices 109DHCPbacking up server 203configuring Windows 2000 server 178controller settings 178one DHCP ser

406SX-200 ICP MX Technician’s Handbookguidelines for handling 395FIMabout 395Dual FIM Module 26operation 396Peripheral Cabinet 57Firmware, upgrading s

407IndexII & M Course 3IMAT 117Online Help 4Indicators, description 237, 277initialize system 198InstallationAdvanced installation overview 169alt

408SX-200 ICP MX Technician’s Handbookinstalling 66loop start 252requirements 28List of forms 299Loading software on CompactFlash card 35Local Area Ne

409Indexprogramming 158requirements 158User Guides 4NNetworkchecklist 278configuration questions 170configuring Windows 2000 DHCP server 178connecting

32SX-200 ICP MX Technician’s HandbookInstall an Ethernet SwitchYou must connect all IP devices to a Layer 2 Ethernet Switch. Hubs should not be used.

410SX-200 ICP MX Technician’s HandbookQuad CIM Module 26Peripheral Cabinet, SX-200 EL 27Peripherals, troubleshooting 246Phonebookdirectory voice promp

411Indexpowering up system 195Power Fail Transfer 66Premier 22, 31Premier Business systems 22, 31Premier database 205PRI cardprogramming in Peripheral

412SX-200 ICP MX Technician’s Handbooknaming hunt groups 97programming 96record greetings 96Radio See Music on HoldRange programmingdeleting 109dial-i

413IndexStop symbol 7Stratum Clock See Clock ModuleStud, grounding 31Subattendant setallowable device types 104deleting 109programming 104User Guides

414SX-200 ICP MX Technician’s HandbookTechnical Documentation 4Technical Support 7before you call 239Technical terms, helpful websites 6Technical trai

415IndexVVerifying system installation 77Viewing or downloading a document 5Virtual LAN (VLAN) See LAN 172Virtual Private Network (VPN) See Networking

®,™ Trademark of Mitel Networks Corporation© Copyright 2006, CorporationAll rights reservedMitel Networks

33Basic InstallationLarger installations (over 20 phones)If you are connecting several switches together, connect them in a tree-type structure. Daisy

34SX-200 ICP MX Technician’s HandbookFeeding Power to IP PhonesThe IP Phones require power that can be provided by • an external supply such as a 24-v

35Basic InstallationInstalling Software Using an External CompactFlash Card (Optional Initial Install)The SX-200 ICP is shipped from the factory with

36SX-200 ICP MX Technician’s Handbook5. Select Format to format the CompactFlash card. 6. Select a database, then click Next. 7. Click Next to begin i

37Basic InstallationInstalling Optional Controller Hardware• Hard drive or larger internal CompactFlash• Analog Option Board• Dual FIM Option Module•

38SX-200 ICP MX Technician’s HandbookRemoving the coverTo remove the SX-200 ICP Controller cover:1. Unplug the power cord from the controller and disc

39Basic InstallationTo replace the cover:1. Turn the controller until the back panel is facing forward.2. Lift the lock for the AC power cord and plac

vTable of ContentsChapter 3 : Basic ProgrammingProgramming Overview ...

40SX-200 ICP MX Technician’s Handbook5. Lower the AOB onto the standoffs. Ensure it is well-seated.6. Attach the screws.7. Re-install the Stratum Cloc

41Basic InstallationInstalling Optional DSP Module(s)The basic SX-200 ICP MX has one Dual DSP module installed in Module Slot 3. Additional DSPs can b

42SX-200 ICP MX Technician’s HandbookTo install the optional DSP Modules:1. Unplug the power cord from the controller.2. Remove the top cover. 3. Repe

43Basic InstallationInstalling the Optional Dual FIM ModuleThe Dual FIM Module provides connectivity to a Peripheral Cabinet and/or to an NSU. The MX

44SX-200 ICP MX Technician’s HandbookInstalling the Optional Quad CIM Module(s) The optional Quad CIM module has four ports that provide connectivity

45Basic InstallationInstalling the Optional Dual T1/E1 Framer Module(s) The Dual T1/E1 Framer module has two digital trunk ports, each of which can be

46SX-200 ICP MX Technician’s HandbookInstalling a hard driveThe SX-200 ICP is shipped with an internal CompactFlash card which provides 256 MB of memo

47Basic Installationb. Insert the hard drive as shown in the above figure.c. Connect the power and IDE cables to the corresponding connectors on the h

48SX-200 ICP MX Technician’s HandbookInstalling the Stratum Clock1. Unplug the power cord from the controller.2. Remove the top cover and front panel.

49Basic InstallationWall or Rack MountingThe SX-200 ICP controller is wall and rack mountable. The NSU is rack-mountable only.Wall mounting the contro

viSX-200 ICP MX Technician’s HandbookProgramming Analog Trunks ... 131Non Dia

50SX-200 ICP MX Technician’s Handbook4. Assemble the two supplied screws and two nuts as shown below.5. Screw the assembled nuts and screws into the h

51Basic Installation6. Screw the supplied small bracket onto the bottom of the controller as shown.7. Mount the bracket onto the wall.a. Pre-drill two

52SX-200 ICP MX Technician’s Handbook.9. Insert a screw into the bottom bracket to stabilize the controller as shown below.

53Basic InstallationRack mounting the controller or NSUUse the Rack Mount Kit (Part Number: 50004150) to rack mount the Controller. The NSU requires a

54SX-200 ICP MX Technician’s HandbookInstalling an NSUFigure 7: NSU Front ViewFigure 8: NSU Rear ViewThe NSU connects to the Controller via a CIM

55Basic Installation8. Program the NSU using CDE and IMAT; see page 112 for programming instructions.9. After programming the NSU, plug the T1 cable f

56SX-200 ICP MX Technician’s HandbookTable 6: NSU DIP Switch SettingDIP Switch Function Settings Notes1TX Ground Down: GroundUp: FloatingSet to Up2R

57Basic InstallationInstalling SX-200 Peripheral CabinetsYou can connect up to seven Peripheral Cabinets to the MX controller via CIM or FIM cables. T

58SX-200 ICP MX Technician’s HandbookCabinet installation and programmingThe following procedure applies to the installation of new peripheral cabinet

59Basic InstallationPeripheral Cabinet Interface Cards and ModulesThe following table lists the peripheral cabinet interface cards and modules support

viiTable of ContentsConfiguration 2: One external DHCP server for two VLANs ...175Configuration 3: Router on a Stick ...

60SX-200 ICP MX Technician’s HandbookDigital Line card (DNIC)(low power; high power if a console is connected to a SX-200 LIGHT) SUPERSET™ 4001SUPERSE

61Basic InstallationPeripheral Cabinet Control and Digital Services Cards and ModulesThe following table lists the peripheral cabinet control and digi

62SX-200 ICP MX Technician’s HandbookPeripheral Cabinet Configuration RulesFIM Carrier Assignments • The SX-200 RM peripheral cabinet supports the Per

63Basic InstallationPRI Card Configuration Rules for SX-200 RM Cabinets• The PRI card requires a Stratum 3 clock MMC installed in the SX-200 ICP contr

64SX-200 ICP MX Technician’s HandbookInstalling an ASUUp to two ASUs can be connected to the controller via CIM ports. There is no need to power down

65Basic InstallationCDE Programming1. In Form 53 (Bay Location Assignment)- Ensure that the CIM(s) are NOT assigned bay numbers.2. In Form 01 (System

66SX-200 ICP MX Technician’s HandbookConnecting the Phones and TrunksONS/CLASS, DNIC and LS/CLASS portsCross connect the ONS, DNIC and LS/CLASS ports

67Basic InstallationIP Phones1. Ensure that the controller is connected to the Layer 2 switch.2. Plug the cables from the IP phones into the Layer 2 s

68SX-200 ICP MX Technician’s HandbookAdding a PKMA Mitel Programmable Key Module (PKM) provides the user with additional personal keys for their telep

69Basic InstallationPowerAll PKMs are powered by an AC adapter that attaches either to the Interface Module or to the host phone.CDE programmingAssoci

viiiSX-200 ICP MX Technician’s HandbookReplacing IP Phones ... 21

70SX-200 ICP MX Technician’s HandbookFigure 12: PKM Connections to a SUPERSET 4025.Figure 13: PKM Connections to a SUPERSET 4125/ 4150Notes: 1. En

71Basic InstallationFigure 14: PKM Connections to a 5020 IP, 5220 IP & 5224 IP PhonePKM to an Attendant ConsoleThe PKM 48 provides an attendant

72SX-200 ICP MX Technician’s HandbookConnecting Music on Hold, Paging and Door Phone/Door OpenerMusic-on-Hold (MOH) interfaceThe mini (1/8" - 3.5

73Basic InstallationDoor Phone/Door OpenerCustomer-provided door phone units (up to four) can be connected to ONS circuits to provide two-way communic

74SX-200 ICP MX Technician’s HandbookConnecting a Night Bell and Alarm DeviceNight bells and devices such a lamps used to signal Critical alarms conne

75Basic InstallationSetting up an FTP Server on a Maintenance PCAn FTP server is required to back up all configuration data and voice mail messages in

76SX-200 ICP MX Technician’s Handbook2. In the server application,- Create a User for password-protected logins or allow Anonymous (no password requir

77Basic InstallationSystem Health CheckComplete the following procedure to verify that the system is working properly.1. Press Superkey followed by th

78SX-200 ICP MX Technician’s Handbook

Chapter 3Basic Programming

ixTable of ContentsPRI Debug Commands ...250Troubleshooting Analog Trunks

80SX-200 ICP MX Technician’s Handbook

81Basic ProgrammingProgramming OverviewThis chapter provides the key procedures to follow when programming the system. Refer to the SX-200 ICP Technic

82SX-200 ICP MX Technician’s HandbookPreparing to Enter Customer Data You can use a desktop or laptop computer to program the controller on-site or fr

83Basic ProgrammingSecure Telnet Connection to the controllerTelnet is a terminal emulation program for TCP/IP networks such as the Internet. To enabl

84SX-200 ICP MX Technician’s HandbookWeb Interface Connection to the Controller A web browser can be used to connect to the SX-200 ICP from the LAN an

85Basic ProgrammingPort UsageIf the SX-200 ICP is operating behind a firewall, you may need to open the following ports. Table 11: Port Usage for IP

86SX-200 ICP MX Technician’s HandbookEnabling MOSS OptionsMOSS options provide additional functionality or capacity to the system. If this is a new sy

87Basic ProgrammingSystem Options to AvoidCertain options in Form 04 could cause unexpected behaviors in system operation if changed from their factor

88SX-200 ICP MX Technician’s HandbookProgramming Features for each PhoneBefore you begin• Ensure that the phone-related MOSS options are specified in

89Basic Programming13 Override (Intrude)To program features using Feature codes:• Using the phone dialpad, enter the Program Feature Key access code.•